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Talent Cloud Results Report

How Talent Cloud Builds Platform Tools

A graphic representing how Talent Cloud builds its platform tools. The process involves four steps, and while the process can be linear from step 1 through 4, the graphic contains various faded arrows that indicate that the process involves returning to previous steps where required to ensure the tool meets user needs. The first step is planning the tool, where workshops, journey mapping, and interviews take place. This is where we build hypothetical tools using whiteboards, paper, or digital prototypes, and ask managers and applicants to use the tools in mock processes. The second step is live, low-fidelity testing. This is where paper prototypes become Excel and Microsoft Word documents and get used for real job processes. Managers and HR advisors use these tools off-platform to test their usefulness and refine how our theory of change connects to practical realities of actual staffing. This step indicates that the team might return to step one (planning) if tests indicate it is necessary. The third step is first round platform testing, where feature designs from workshops and off-platform testing finally get coded and make it into portals. For applicants, most tools get introduced and tested here first for live processes. For managers and HR advisors, new tools on their portals have usually gone through several rounds of live, off-platform development. This step indicates that the team might return to step two (live, low-fidelity testing) if necessary to better understand the feature. The fourth and final step is upgraded platform tools, where the big things become

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